At Factronics USA, we’re all about providing a superior level of customer service and exceeding the expectations of our many clients. As a US-based industrial equipment distribution company, we offer customizable, high-quality technological solutions that can be tailored to facilitate your specific needs and requirements. Furthermore, we are here to provide exceptional service before, during, and after the sale of the following industrial equipment:
- industrial printers
- inspection and detection systems
- industrial dot pin marking solutions
- temperature logging systems
- integral packaging solutions
- technology for single-dose units
- hot melt glue sealer equipment
As the based premier supplier of advanced technological solutions in the manufacturing and production sectors, Factronics USA is based in Miami, FL but services the entire southeastern US region.
Why is the Service We Provide Essential to the Success of Your Business?
Since establishing our company in 2000, we’ve found that great customer service is what drives our business. It is this level of support that enables you to keep a step ahead of your competitors and:
- be more productive and therefore more profitable
- compete effectively in your commercial or industrial sector
- enable you to retain more customers and expand your business
- offer the best value for the money invested
It’s no secret that our customers have stayed with us throughout the years because of the support we provide. It is this superior level of customer support that drives our business and ensures you have an enjoyable experience when working with us.
The 8 Ways Factronics USA Provides Superior Customer Service
Since the level of service that we provide is one of the elements that drive our success, we look at customer service as an opportunity that is waiting to happen. Naturally, no two companies’ customer service is the same way. But no matter how it’s defined, the following 8 customer service principles have helped us provide that level of support that other companies wish they could offer:
- OUR reputation is built on 3 core values – honesty, integrity, and respect for the client
- WE work as a team
- WE listen to our customers and respond promptly to their needs
- WE provide courteous, empathetic support
- WE always put ourselves in the customer’s shoes when providing a solution
- WE have over two decades of industry experience and expertise with the products we offer
- WE understand that time is money so we ensure that you experience as little downtime as possible
- WE make sure the job is done correctly the first time so you’re not calling us with unresolved repetitive issues
For more information, call Factronics USA today at 305-888-6714.